FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $50. Free shipping does not apply to all countries. On average all order shipping costs are $4.50 to any state in the US. International rates will vary depending on location.
When will I receive my products?
All products are shipped out from our fulfilment centre within 4-6 business days and on average it takes 1-5 business days to deliver your order (This is based on orders in the US, international order times and costs will vary). If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page. If you cancel a non subscription before the order is confirmed to ship you will be issued a full refund. Subscription items can be referred to in subscription policy in footer.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. In order to attain a full refund you must provide proof that the product was in fact damaged during shipping to receive a full refund. Refer to shipping and refund policy on footer.
Where are the products manufactured?
All ingredients are sourced from trusted our trusted supplier. Our products are produced under strict quality control standards, ensuring you receive a premium product every time.
Can I track my order?
Once you will make a purchase and your order will be confirmed, we will send out an order tracking link.
Do you ship Internationally?
Yes we do. but be aware that shipping costs and times will vary depending on location.
Subscription
What does the subscription give me?
If you subscribe to get the products monthly you will receive them in a timely manner and never run out of product which is vital as consistency is key. And you will get much better price.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
What is your subscription cancellation policy?
You may cancel at anytime other than within this one day time period, and if not done so outside of this time period, the designated payment method will be charged and cancelled for the next billing cycle and subscriptions remain active until customer cancels for the next cycle.